Privacy Policy

1. Information We Collect

Information You Provide to Us

When you create a store or account on MyShopful, we collect:

• Your name, email address, and phone number
• Your business name, location, and store information
• Your logo, store colors, and branding preferences
• Product information, descriptions, and images
• Payment preferences (WhatsApp number, Mobile Money details)
• Return and cancellation policies

Information Collected Automatically

When you visit or use MyShopful, we may automatically collect:

• Your IP address and device information
• Browser type and version
• Pages you visit and actions you take
• Referring website or source
• Time and date of your visits

Customer Information

When customers purchase from your store, they provide their name, email, phone number, and shipping address. This information is stored on our platform and is accessible to you as the seller. You are responsible for protecting your customer data.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your branded online store
• Process orders and facilitate communication between sellers and customers
• Provide customer support and respond to inquiries
• Improve our platform, features, and user experience
• Send you important updates about your store, account, or platform changes
• Analyze usage patterns and optimize performance
• Prevent fraud and enforce our terms of service

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With your consent: When you choose to display your Mobile Money number or store policies publicly.
• Service providers: We use third-party services for hosting, analytics, and email delivery. These providers only have access to information necessary to perform their functions.
• Legal requirements: If required by law, court order, or government regulation.
• Fraud prevention: To investigate and prevent fraudulent or illegal activities.

4. Public Information

When you create a store on MyShopful, the following information is publicly visible:

• Your store name and subdomain (`yourstore.myshopful.com`)
• Your logo, store colors, and branding
• Your products, descriptions, images, and prices
• Your return and cancellation policies (if provided)
• Your Mobile Money number (if you enable this payment method)

Note: Your WhatsApp number is NOT publicly displayed. It is used only to generate a click-to-chat link.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and regular security audits.

However, no method of transmission over the internet or method of electronic storage is 100% secure. You are also responsible for maintaining the security of your account credentials.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal obligations).
• Opt-out: Unsubscribe from marketing communications at any time.
• Data portability: Request transfer of your data to another service.

To exercise these rights, please contact us at support@myshopful.com.

7. Cookies & Tracking

We use cookies and similar tracking technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Analyze platform usage and improve performance
• Prevent fraud and enhance security

You can control cookie settings through your browser preferences. However, disabling cookies may affect platform functionality.

8. Children's Privacy

MyShopful is not intended for children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. After account termination, we may retain certain information for legal compliance, fraud prevention, or legitimate business purposes.

10. Third-Party Links

Your store may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. International Data Transfers

MyShopful operates primarily in Ghana. Your information may be transferred to and processed in countries with different data protection laws. By using our platform, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by a revised "Last updated" date. Significant changes will be notified via email or dashboard notification.